Trellis

Terms of Service

Trellis — AI-Powered K-12 Tutoring Platform · trellislearn.com

Effective Date: March 1, 2026
Last Updated: March 20, 2026

1. Introduction

Welcome to Trellis. These Terms of Service ("Terms") govern your use of the Trellis platform, website, and related services (collectively, the "Service"), operated by Clario Technologies Ltd (company number 17097330), registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("we", "us", "our"). By creating an account or using Trellis, you agree to these Terms.

Trellis is an AI-powered tutoring platform designed for students in grades K-12. Please read these Terms carefully. If you do not agree, do not use the Service.

2. Service Availability

Trellis is provided on a best-efforts basis. We use commercially reasonable efforts to keep the Service running smoothly, but you should understand that:

  • The Service is under continuous development. Features may be added, changed, refined, or retired without prior notice as the product evolves.
  • From time to time you may encounter bugs, errors, or unexpected behaviour. We treat these seriously and work to address them.
  • We do not guarantee uptime, uninterrupted access, or that the Service will be error-free. The Service may be temporarily unavailable for maintenance, updates, or due to technical issues outside our reasonable control.
  • Account data is retained across product changes unless otherwise communicated.

We will make reasonable efforts to notify users of significant changes that affect them.

3. Eligibility and Accounts

3.1 Who can hold an account

Trellis subscriptions are a contract for ongoing paid services. Under English contract law, minors generally cannot enter into binding commitments of this kind. Accordingly:

  • To create a Trellis account you must be at least 18 years old and legally capable of entering into a contract.
  • The person who creates the account is the account holder — the contracting party with us, responsible for payment and for the use of the account.
  • If you are creating the account so that a child, ward, or other person in your care can learn on Trellis, you take responsibility for that person's use of the Service. Where the learner is a minor, you also confirm that you are their parent or legal guardian (or have their parent or guardian's authority to act).

3.2 Learners on the account

Trellis is designed to be used by learners of any age. Learners are added to your account as profiles; they do not enter into a separate contract with us. As the account holder, you are responsible for ensuring that:

  • Each learner's use of Trellis is appropriate for their age and circumstances.
  • Where the learner is a child, parental supervision is exercised as you judge appropriate.
  • Any content uploaded under your account complies with these Terms.
  • Any rights exercised on a learner's behalf (data access, deletion, etc.) are exercised by you in accordance with our Privacy Policy.

3.3 Account responsibilities

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activity that occurs under your account, including by any learner added to it.
  • You agree to provide accurate information when creating your account and to update it if it changes.
  • You must notify us promptly at hello@trellislearn.com if you believe your account has been compromised.

4. What Trellis Provides

Trellis is an AI-powered educational platform that offers:

  • Study Mode — AI-guided learning and explanations across school subjects
  • Test Mode — Practice assessments with AI-generated feedback
  • Practice / Assignment Mode — Guided problem-solving with step-by-step AI support
  • Voice interaction — Speak to the AI tutor and receive spoken responses
  • Camera input — Photograph handwritten work or textbook problems for AI analysis

4.1 AI Disclaimer

Trellis uses artificial intelligence to provide educational support. It is important to understand that:

  • Trellis is not a replacement for professional teaching. AI-generated content is meant to supplement, not replace, instruction from qualified teachers, tutors, or educational professionals.
  • Trellis is not a replacement for medical, psychological, or therapeutic advice. If your child has learning differences, disabilities, or other needs (such as ADHD, dyslexia, or anxiety), Trellis may be a helpful tool but should not be relied upon as a substitute for professional guidance.
  • AI responses may occasionally be inaccurate. While we work hard to ensure quality, AI can make errors. Students and parents should exercise critical thinking and verify important information.
  • AI does not have human judgment. Trellis cannot fully assess a student's emotional state, motivation, or holistic educational needs the way a human educator can.

5. Acceptable Use

You agree to use Trellis only for its intended purpose: educational learning and practice. You agree NOT to:

  • Use the Service for any purpose other than legitimate educational activities.
  • Attempt to extract, manipulate, or "jailbreak" the AI for non-educational purposes.
  • Share your account credentials with others.
  • Use the Service to harass, bully, or harm others.
  • Attempt to gain unauthorized access to our systems, other users' accounts, or data.
  • Use automated bots, scripts, or scrapers to access the Service.
  • Upload malicious content, viruses, or harmful material.
  • Use the Service in any way that violates applicable law.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service.
  • Misrepresent your identity or your relationship to a child using the platform.

We reserve the right to investigate potential violations and take appropriate action, including account suspension or termination.

6. Intellectual Property

6.1 Trellis Content

All content, design, software, and materials that make up Trellis (including but not limited to text, graphics, logos, and AI-generated educational content) are owned by or licensed to Trellis and are protected by intellectual property laws.

You may not copy, distribute, modify, or create derivative works from Trellis content without our written permission, except for personal educational use as intended by the platform.

6.2 Your Content

Any content you or your child create, upload, or input into Trellis (such as questions, answers, or photographs of schoolwork) remains yours. By using Trellis, you grant us a limited license to process this content solely for the purpose of providing and improving the Service for your account.

We do not claim ownership of your content, and we do not use it for advertising or share it with third parties except as described in our Privacy Policy.

7. Account Suspension and Termination

7.1 Cancellation, plan changes, and account closure

You can cancel your subscription at any time from Account → Membership → Cancel subscription. UK, EU, EEA and Swiss consumers have a statutory 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive 2011/83/EU. This applies to both monthly and annual plans: cancelling within 14 days of your first payment triggers a full refund of everything you've paid, with no deduction for usage, and ends access immediately. Outside that window, cancellation terms vary by plan — full detail in our Refunds & Cancellation policy. Cancellation is final — we do not offer reactivation of a cancelled subscription. If you change your mind, you may start a new subscription at any time. To close your account entirely and delete your data, use Account → Data → Delete my account. Refunds, where due, are issued automatically; data is deleted in line with our Privacy Policy.

You may also switch between the monthly and annual plans at any time from Account → Membership. Switching from annual to monthly is handled on a fair-use basis (we charge $99 for each calendar month you've been on the annual plan and refund the rest), and is described in full in the Refunds & Cancellation policy. Switching from monthly to annual prorates the difference and is charged immediately.

7.2 Termination by Trellis

We may suspend or terminate your account if:

  • You violate these Terms of Service.
  • You use the Service in a way that could harm other users, our systems, or our reputation.
  • We are required to do so by law.
  • We determine, in our reasonable judgment, that your use of the Service constitutes abuse.

If we terminate your account for cause, we will make reasonable efforts to notify you and explain the reason, unless we are prohibited from doing so by law.

7.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Sections 8, 9, 10, and 11) will continue to apply.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, ON A BEST-EFFORTS BASIS.

To the maximum extent permitted by law:

  • We make no warranties, express or implied, regarding the Service, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
  • We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
  • We do not warrant the accuracy, completeness, or reliability of any AI-generated content.
  • We do not warrant that the Service will meet your specific educational goals or requirements.

Trellis is a continuously evolving product. Use it with the understanding that features and behaviour may change as we improve the Service.

9. Limitation of Liability

This section sets out the limits on the liability of Trellis, Clario Technologies Ltd, and our directors, employees, contractors, and agents (collectively in this section, "we" or "us") in connection with the Service. These limits apply to the maximum extent permitted by applicable law.

9.1 General exclusions

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Service, including without limitation: loss of data, loss of educational progress, loss of profit, loss of opportunity, loss of goodwill, emotional distress, or any other intangible losses.

9.2 AI-generated content

Trellis uses artificial intelligence to provide tutoring. AI-generated explanations, answers, feedback, and assessments may contain inaccuracies, omissions, or errors. We make no warranty as to the correctness of any AI output. We are not liable for any loss arising from a user's reliance on AI-generated content, including academic decisions, test answers, homework submissions, or any other action taken in reliance on the Service.

9.3 Educational outcomes

Trellis is an educational tool, not a substitute for qualified teachers, tutors, examiners, or for medical, psychological, or therapeutic advice. We do not guarantee any particular educational outcome, including improved test scores, grades, exam results, school placement, or university or college admissions. We are not liable for any consequences arising from a learner's academic results or for any decision made by a school, examination board, employer, or other third party in relation to those results.

9.4 Third-party services

The Service depends on services operated by third parties (including AI processing, hosting, sign-in, payment processing, file storage, and similar). We are not liable for losses caused by a third-party provider's outage, error, change in service, security incident, billing error, or other act or omission. Where reasonably practicable, we will assist you in resolving issues that arise with such providers, but we do not underwrite their performance.

9.5 Connectivity and user-side issues

We are not liable for issues caused by your internet connection, internet service provider, browser, operating system, device, or network configuration, nor for any failure of those things to support the Service properly.

9.6 User-uploaded content

The Service allows users to upload content (for example, photographs of homework, textbook pages, or notes). You are responsible for the content uploaded under your account, including ensuring that you have the right to upload it and that it complies with these Terms and applicable law. We are not liable for any loss or claim arising from user-uploaded content, including infringement of third-party rights or unlawful content.

9.7 Wellbeing, screen time, and supervision

Decisions about how often and for how long a learner uses Trellis, and supervision of the learner during use, are the responsibility of the account holder and the learner's parent or guardian. We are not liable for any claim relating to screen time, attention, sleep, mental or physical wellbeing, social behaviour, or any other personal effect attributed to a learner's use of the Service.

9.8 Force majeure

We are not liable for any failure or delay in performing our obligations caused by events outside our reasonable control, including (without limitation) acts of God, natural disasters, war, civil disturbance, terrorism, pandemics, government action, strikes, labour disputes, internet or telecommunications outages, or failures of major cloud-infrastructure providers.

9.9 Aggregate cap

Subject to section 9.11 below, our total aggregate liability for all claims arising from or related to the Service shall not exceed USD 100.

9.10 Time bar on claims

Any claim arising from or related to the Service must be brought within 12 months of the event giving rise to the claim. After that period, the claim is permanently barred to the maximum extent permitted by law.

9.11 What this section does not limit

Nothing in these Terms limits or excludes liability for: fraud or fraudulent misrepresentation; death or personal injury caused by negligence; or any other liability that cannot lawfully be limited or excluded, including statutory consumer rights under the Consumer Rights Act 2015 and other applicable UK and EU consumer protection laws.

10. Indemnification

10.1 Your indemnity

You agree to defend, indemnify, and hold harmless Clario Technologies Ltd, Trellis, and each of our parent companies, affiliates, subsidiaries, directors, officers, shareholders, employees, contractors, agents, consultants, licensors, successors, and assigns (each an "Indemnified Party") from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, losses, costs, fines, penalties, and expenses (including reasonable legal and professional fees and the cost of internal time spent defending) arising from or related to:

  • Your breach (or alleged breach) of these Terms, our Privacy Policy, or any other policy referenced in or linked from these Terms.
  • Any use or misuse of the Service under your account, including by any learner added to your account, any person to whom you have permitted access, and any person who accessed the account through credentials you failed to keep secure.
  • Any content, file, image, photograph, voice, message, or other material uploaded, submitted, generated, or transmitted to or through the Service under your account, including where that content infringes or is alleged to infringe the intellectual property, privacy, publicity, image, data protection, or other rights of any third party (including other children depicted in uploaded content), or is defamatory, obscene, unlawful, or otherwise objectionable.
  • Any misrepresentation by you, including (without limitation) misrepresentation about your age, your contractual capacity, your identity, your relationship to a learner, or your authority to act on a learner's behalf.
  • Your negligence, recklessness, or willful misconduct.
  • Your violation of any applicable law, regulation, or order of any court or regulator anywhere in the world.
  • Any claim brought against an Indemnified Party by a third party (including, without limitation, another parent or guardian, a school, an educator, a tutor, an employer, an examination board, a regulator, an investigator, a competitor, a journalist, or any other person) in connection with the use of the Service under your account.
  • Any tax, duty, levy, or charge of any kind assessed in connection with your use of the Service that is your legal responsibility.

10.2 Control of defence

We may, at our sole discretion and at your expense:

  • Assume the exclusive defence and control of any matter for which you have indemnification obligations under these Terms.
  • Select counsel of our choosing.
  • Decide whether, when, and on what terms to settle, compromise, or contest any claim. You shall not settle, compromise, or admit liability in respect of any claim covered by this section without our prior written consent.

You agree to cooperate fully with us in the defence of any such claim, including by providing documents, witnesses, and reasonable assistance on request.

10.3 Notice

We will use reasonable efforts to notify you promptly of any claim for which we intend to seek indemnification, but failure or delay in giving notice shall not relieve you of your obligations under this section except to the extent that such failure or delay materially prejudices your ability to defend the claim.

10.4 Survival

This Section 10 survives termination, cancellation, or expiry of these Terms and of your account.

10.5 Statutory rights preserved

Nothing in this Section 10 limits or excludes any non-waivable statutory rights you may have as a consumer under the Consumer Rights Act 2015 or other applicable UK or EU consumer protection law. If any part of this section is held by a competent court to be unenforceable against a consumer, that part shall be modified to the minimum extent necessary to be enforceable, and the remainder shall continue in full force.

11. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of the Service will be resolved through good-faith negotiation first. If negotiation fails, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For UK and EU users: Nothing in these Terms affects your statutory consumer rights under the laws of your country of residence. You retain the right to bring claims in the courts of your country of residence where applicable law requires this.

12. Changes to These Terms

We may update these Terms from time to time. When we do:

  • We will update the "Last Updated" date at the top of this page.
  • For material changes, we will display a notice in the app the next time you sign in, at least 14 days before the changes take effect.
  • Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
  • If you do not agree with the changes, you may close your account from Account → Data → Delete my account before they take effect.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Trellis regarding the Service.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

13.3 No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

13.4 Assignment

We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these Terms without our written consent.

13.5 Third-Party Rights

These Terms do not create any rights for third parties, except as explicitly stated.

14. Contact Us

If you have questions about these Terms, contact us at:

Email: hello@trellislearn.com
Website: trellislearn.com

These Terms are written to be clear and understandable. If anything is unclear, please reach out and we will be happy to explain.