1. Introduction
Welcome to Trellis. These Terms of Service ("Terms") govern your use of the Trellis platform, website, and related services (collectively, the "Service"), operated by Clario Technologies Ltd (company number 17097330), registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("we", "us", "our"). By creating an account or using Trellis, you agree to these Terms.
Trellis is an AI-powered tutoring platform designed for students in grades K-12. Please read these Terms carefully. If you do not agree, do not use the Service.
2. Beta Disclaimer
Trellis is currently in beta. This means:
- The Service is still under active development. Features may be added, changed, or removed without prior notice.
- You may encounter bugs, errors, or unexpected behavior.
- We do not guarantee uptime, availability, or uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to technical issues.
- Beta features may not work as expected, and we appreciate your patience and feedback as we improve.
- Data created during the beta period will be retained when we exit beta, unless otherwise communicated.
We will make reasonable efforts to notify users of significant changes, but the nature of beta software means things can change quickly.
3. Eligibility and Accounts
3.1 Age Requirements
- You must be 13 years of age or older to create a Trellis account.
- If you are a parent or guardian, you may create an account on behalf of a child under 13. By doing so, you consent to your child's use of the Service and agree to these Terms on their behalf.
- Children under 13 may not create accounts on their own. A parent or guardian must set up the account and provide verifiable consent as described in our Privacy Policy.
3.2 Account Responsibilities
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activity that occurs under your account.
- Parents and guardians are responsible for supervising their child's use of Trellis.
- You agree to provide accurate information when creating your account and to update it if it changes.
- You must notify us promptly at support@trellislearn.com if you believe your account has been compromised.
4. What Trellis Provides
Trellis is an AI-powered educational platform that offers:
- Study Mode — AI-guided learning and explanations across school subjects
- Test Mode — Practice assessments with AI-generated feedback
- Practice / Assignment Mode — Guided problem-solving with step-by-step AI support
- Voice interaction — Speak to the AI tutor and receive spoken responses
- Camera input — Photograph handwritten work or textbook problems for AI analysis
4.1 AI Disclaimer
Trellis uses artificial intelligence to provide educational support. It is important to understand that:
- Trellis is not a replacement for professional teaching. AI-generated content is meant to supplement, not replace, instruction from qualified teachers, tutors, or educational professionals.
- Trellis is not a replacement for medical, psychological, or therapeutic advice. If your child has learning differences, disabilities, or other needs (such as ADHD, dyslexia, or anxiety), Trellis may be a helpful tool but should not be relied upon as a substitute for professional guidance.
- AI responses may occasionally be inaccurate. While we work hard to ensure quality, AI can make errors. Students and parents should exercise critical thinking and verify important information.
- AI does not have human judgment. Trellis cannot fully assess a student's emotional state, motivation, or holistic educational needs the way a human educator can.
5. Acceptable Use
You agree to use Trellis only for its intended purpose: educational learning and practice. You agree NOT to:
- Use the Service for any purpose other than legitimate educational activities.
- Attempt to extract, manipulate, or "jailbreak" the AI for non-educational purposes.
- Share your account credentials with others.
- Use the Service to harass, bully, or harm others.
- Attempt to gain unauthorized access to our systems, other users' accounts, or data.
- Use automated bots, scripts, or scrapers to access the Service.
- Upload malicious content, viruses, or harmful material.
- Use the Service in any way that violates applicable law.
- Reverse-engineer, decompile, or attempt to extract the source code of the Service.
- Misrepresent your identity or your relationship to a child using the platform.
We reserve the right to investigate potential violations and take appropriate action, including account suspension or termination.
6. Intellectual Property
6.1 Trellis Content
All content, design, software, and materials that make up Trellis (including but not limited to text, graphics, logos, and AI-generated educational content) are owned by or licensed to Trellis and are protected by intellectual property laws.
You may not copy, distribute, modify, or create derivative works from Trellis content without our written permission, except for personal educational use as intended by the platform.
6.2 Your Content
Any content you or your child create, upload, or input into Trellis (such as questions, answers, or photographs of schoolwork) remains yours. By using Trellis, you grant us a limited license to process this content solely for the purpose of providing and improving the Service for your account.
We do not claim ownership of your content, and we do not use it for advertising or share it with third parties except as described in our Privacy Policy.
7. Account Suspension and Termination
7.1 Termination by You
You may close your account at any time by contacting support@trellislearn.com. Upon account closure:
- Your access to the Service will end.
- Your data will be deleted within 30 days, as described in our Privacy Policy.
- You may request a data export before closing your account.
7.2 Termination by Trellis
We may suspend or terminate your account if:
- You violate these Terms of Service.
- You use the Service in a way that could harm other users, our systems, or our reputation.
- We are required to do so by law.
- We determine, in our reasonable judgment, that your use of the Service constitutes abuse.
If we terminate your account for cause, we will make reasonable efforts to notify you and explain the reason, unless we are prohibited from doing so by law.
7.3 Effect of Termination
Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Sections 8, 9, 10, and 11) will continue to apply.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, PARTICULARLY DURING THE BETA PERIOD.
To the maximum extent permitted by law:
- We make no warranties, express or implied, regarding the Service, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
- We do not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
- We do not warrant the accuracy, completeness, or reliability of any AI-generated content.
- We do not warrant that the Service will meet your specific educational goals or requirements.
This is a beta product. Use it with the understanding that it is a work in progress.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- Trellis and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
- This includes, without limitation, damages for loss of data, loss of educational progress, emotional distress, or any other intangible losses.
- Our total aggregate liability for any claim arising from or related to the Service shall not exceed the amount you have paid to Trellis in the 12 months preceding the claim, or $100 USD, whichever is greater.
Nothing in these Terms limits liability for: fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law (including consumer protection laws in the UK and EU).
10. Indemnification
You agree to indemnify and hold harmless Trellis and its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your violation of these Terms.
- Your misuse of the Service.
- Any content you upload or submit to the Service.
- Your violation of any applicable law or third-party rights.
11. Governing Law and Disputes
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms or your use of the Service will be resolved through good-faith negotiation first. If negotiation fails, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For UK and EU users: Nothing in these Terms affects your statutory consumer rights under the laws of your country of residence. You retain the right to bring claims in the courts of your country of residence where applicable law requires this.
12. Changes to These Terms
We may update these Terms from time to time. When we do:
- We will update the "Last Updated" date at the top of this page.
- For material changes, we will notify registered users by email at least 14 days before the changes take effect.
- Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
- If you do not agree with the changes, you may close your account before they take effect.
13. Miscellaneous
13.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Trellis regarding the Service.
13.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
13.3 No Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
13.4 Assignment
We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these Terms without our written consent.
13.5 Third-Party Rights
These Terms do not create any rights for third parties, except as explicitly stated.
14. Contact Us
If you have questions about these Terms, contact us at:
Email: support@trellislearn.com
Website: trellislearn.com
These Terms are written to be clear and understandable. If anything is unclear, please reach out and we will be happy to explain.